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Shipping Policy

Thank you for choosing Kraken Knife. To ensure an efficient and reliable shopping experience, please review our shipping policy below:

1. Processing Time

• All orders are processed within 1-3 business days after payment is received.
• During peak seasons (e.g., holidays) or under special circumstances, additional processing time may be required. We will notify you promptly in such cases.

2. Shipping Methods and Delivery Time

• We offer multiple shipping options, including standard and expedited shipping, to meet your needs:
  • Standard Shipping: Estimated delivery time is 7-14 business days.
  • Expedited Shipping: Estimated delivery time is 3-7 business days.
• Actual delivery times may vary depending on destination, shipping conditions, and customs clearance.

3. Shipping Fees

• Orders exceeding a certain amount qualify for free shipping (specific thresholds are detailed on our website).
• Orders that do not meet the free shipping criteria will have shipping fees calculated based on destination and shipping method, displayed at checkout.

4. International Shipping and Customs

• We ship globally, but some regions may have restrictions. Please confirm at checkout whether delivery is available to your location.
• International orders may be subject to customs duties or import taxes, which are the responsibility of the buyer. We recommend checking your local customs policies before placing an order.

5. Order Tracking

• Tracking information will be provided for all orders after shipment. You can track your package anytime through our website or the logistics provider’s platform.

6. Lost or Damaged Packages

• If your package is lost or damaged during transit, please contact us within 7 days of receiving the item and provide relevant proof (e.g., photos). We will resolve the issue promptly, either by replacement or refund.

For further assistance, feel free to contact our customer service team. We’re here to help!

Dealer Policy

We warmly invite dealers worldwide to join Kraken Knife in delivering premium knives to more customers. To ensure smooth cooperation, please refer to the following dealer policy:

1. Dealer Qualifications

• Dealers must provide valid business registration documents.
• A proven track record of good business reputation and operational capability is required, with preference given to partners with relevant industry experience.
• Dealers must comply with local market regulations and Kraken Knife’s brand operational guidelines.

2. Dealer Benefits

• Discounted Pricing: Dealers will enjoy wholesale discounts and long-term cooperation incentives.
• Exclusive Support: We provide dealers with marketing materials, product training, and after-sales support to drive business growth.
• Market Protection: To protect our partners’ interests, we implement regional exclusivity policies to ensure market competitiveness.

3. Orders and Fulfillment

• Dealers are required to meet minimum order quantity (MOQ) standards, which will be determined based on regional and partnership scale.
• Standard order processing time is 5-7 business days, with additional time required for custom orders.
• All products undergo rigorous quality control before shipment to ensure compliance with Kraken Knife’s high standards.

Conclusion

Kraken Knife is committed to building long-term, mutually beneficial partnerships with our dealers. Becoming a dealer not only grants access to exceptional products but also introduces you to a vibrant global brand network. We look forward to working with you to create new market opportunities!

For more information or to apply to become a dealer, please contact our dealer team ：homan@yjtuoli.com